Shipping Policy Poompuhar.com (The Tamil Nadu Handicrafts Development Corporation)

Shipping & Delivery

• Dispatch Timing: Orders are dispatched according to the estimated timelines provided at the time of checkout.

• Delivery Factors: The actual delivery time depends on your specific location and the courier services used for that region.

• Liability for Delays: Poompuhar explicitly states they are not responsible for delays caused by unforeseen circumstances, including weather conditions, strikes, or issues arising from the courier service itself.

International Shipping

• Availability: Poompuhar offers international shipping for its products.

• Refund Restrictions: Be aware that refunds for damaged or defective products are currently applicable for domestic orders only. International orders may not be eligible for the same return or refund protections.

Tracking & Costs

• Shipping Costs: Shipping charges are calculated and displayed during the checkout process based on the weight of the items and the destination address.

• Tracking: Once an order is processed, it is handed over to a courier partner. While specific tracking details are not listed on the policy page, dispatch confirmation is typically part of the standard order process.

Contact Information

If you have specific questions about a shipment or need to track an order, you can contact their support team:

• Email: info@poompuhar.com or tamilnaduhandicrafts@gmail.com

• Phone: 044-28521271 / 28521798