FAQs

Orders are typically processed and dispatched within the estimated time mentioned at checkout. Delivery timelines vary based on your location and the courier service used.

The website primarily outlines policies for domestic orders. Notably, the refund policy is explicitly stated as applicable to domestic orders only. For international shipping inquiries, it is recommended to contact customer support directly before placing an order.

While Poompuhar aims for timely delivery, they are not responsible for delays caused by unforeseen circumstances such as weather, strikes, or courier-specific issues.

Yes, you can cancel your order before it has been dispatched. Once the product has been shipped, cancellations are no longer allowed.

Refunds and returns are generally applicable only for products that are damaged or defective. Condition: The refund policy for damaged goods applies to domestic orders only and is subject to verification by Poompuhar. Process: If you receive a damaged item, you should likely report it immediately to customer support with details for verification.

Poompuhar notes that because their products are handcrafted, natural variations in colour, design, and finish are expected and are not considered defects. Therefore, returns based solely on these natural artistic variations are typically not accepted.

All product descriptions and images are for reference purposes. Since the items are made by skilled artisans, slight variations in handcrafted products are natural and considered a mark of authenticity rather than a flaw.

For items like wall hangings or other handicrafts, it is generally recommended to dust gently with a soft cloth and avoid exposure to direct sunlight or moisture to maintain their longevity.

Poompuhar collects personal information (name, email, address) solely to process orders and improve customer experience. They do not sell or rent your personal data to third parties.

No. Payment details are processed through secure third-party gateways and are not stored by poompuhar.com.

If you have specific questions not covered here, you can reach Poompuhar support via: Email: tamilnaduhandicrafts@yahoo.co.in or support@poompuhar.com Phone: 044-28521271, 044-28521798, or 044-28521325 ​Address: No. 759, Anna Salai, Chennai - 600 002, Tamil Nadu