Refund and Returns Policy

1. Introduction

Welcome to Poompuhar.com. By using our website, you agree to the following terms and conditions. If you do not agree, please do not use our services.

2. Product Information

  • All product descriptions, images, and specifications are for reference only.
  • Variations in handcrafted products are natural and not considered defects.

3. Orders & Payments

  • Orders are processed only after full payment confirmation.
  • Prices are subject to change without prior notice.
  • Payments are securely processed through authorized payment gateways.

4. Shipping & Delivery

  • Orders are dispatched within the estimated time mentioned at checkout.
  • Delivery timelines depend on location and courier services.
  • Poompuhar is not responsible for delays due to unforeseen circumstances such as weather, strikes, or courier issues.

5. Cancellations & Refunds

  • Orders can be canceled before dispatch. Once shipped, cancellations are not allowed.
  • Refunds are applicable only for damaged or defective products, subject to verification.

6. Intellectual Property

  • All content, including images and text, is the property of Poompuhar and cannot be used without permission.

7. Limitation of Liability

  • Poompuhar is not responsible for indirect damages, including loss of data or financial loss due to website use.
  • While we strive for accuracy, errors in pricing or product details may occur, and we reserve the right to correct them.

8. Governing Law

  • These Terms & Conditions are governed by the laws of India. Any disputes will be subject to the jurisdiction of Chennai courts.

For any concerns, contact info@poompuhar.com, tamilnaduhandicrafts@gmail.com.